All about the Virtual Pilsen Card

Are you here for the first time?

• Download the Virtual Pilsen Card app (links and QR codes for download can be found below).
  • If you only need to find a connection or buy a ticket, you can use the app without registering. 
  • If you want to purchase a subscription, register and fill in your personal details.
  • You don't need to have a plastic card first.

Have you used our app before?

• You can easily transfer your account to the new app. Just click on the "I'm coming from the old app" button.

Do you have a plastic Pilsen Card and want to switch to a Virtual Pilsen Card?

• See below for instructions on how to conveniently transfer your subscription from your plastic card to the new app.

Other useful information

• If you purchase a subscription, you can identify yourself either with the app on your mobile phone or with your bank card.
  • If you want to add your mobile phone as an identifier, simply log in to the VPK mobile app and your mobile phone will automatically be assigned as an identifier to your account. After purchasing a ticket or subscription, you can prove your identity during an inspection by showing the QR code in the app in the Purchased tab. This QR code is accepted by all carriers of the Integrated Transport System of the Pilsen Region.
  • If you need to add a bank card as a new identifier, log in to the Pilsen Card e-shop, select "Add Card" and then "Payment Card." You will be redirected to the payment gateway, where you will enter your bank card details and a verification transaction of 1 CZK will be deducted from your account, which will be returned to your account in a moment. After this process, your bank card will serve as a valid identifier and you can use it to purchase subscriptions and present it during transport checks.
• In the app, you can also search for connections and purchase tickets for the entire Pilsen Region, purchase tickets to the zoo, or search for public transport timetables in Pilsen.
• An active subscription can only be on one medium. You can move it freely between the plastic card and the app. Please note that each transfer between identifiers takes up to 1 hour.
• If you need to claim a fare discount or free transport, you can apply for it directly in the Virtual Pilsen Card app or in the Pilsen Card e-shop. Complete information on the conditions for granting discounts is available in the Tariff issued by the carrier. Your application will usually be approved on the following working day.
• If you only want to prove your entitlement to a discounted fare, show the QR code from the Pass tab during the inspection.

The app is available free of charge for Android and iOS:

• If you already have an account on the Pilsenská karta e-shop and have an authorized plastic Pilsenská karta, download the Virtual Pilsenská karta mobile app (links and QR codes for download can be found above) and log in with the same details as on the Pilsenská karta e-shop.
• If you do not yet have an authorized plastic Pilsen Card, register at the Pilsen Card e-shop and select the option "add card" and then "transport card." Enter the number of your plastic Pilsen Card and then call the info line at 371 655 600, where an operator will verify and authorize your Pilsen Card. You can then check the validity of your subscription, manage your personal data, apply for a fare discount, set up notifications for expiring subscriptions, and other features.
• Subscriptions purchased before February 28, 2025, must be transferred to the app at the PMDP customer center. New subscriptions purchased after this date can already be transferred in the app.
• Please note that each transfer between identifiers takes up to 1 hour.