All about the Virtual Pilsen Card

Is this your first time here?

• Download the Virtual Pilsen Card app (links and QR codes for download are available below).
  • If you just need to look up a route or buy a ticket, you can use the app without registering. 
  • If you want to purchase a subscription, register and fill in your personal information (see instructions below).
  • You don’t need to have a physical card first.

Have you used our app before?

• You can easily transfer your account to the new app. Just click the “I’m coming from the old app” button.

Are you a holder of a physical Pilsen Card and want to switch to the Virtual Pilsen Card?

• See the instructions below on how to conveniently transfer your subscription from your physical card to the new app.

Registration and Personal Information

• If you want to purchase a subscription under the “Adult” profile or under discount profiles where you claim a discount or free transit, it’s essential to have all your personal information filled out correctly and completely. This includes your first name, last name, date of birth, and a current profile photo.
• If any of the above information is incorrect or missing, the passenger is liable for violating the Terms and Conditions and may be charged a fare surcharge during a fare inspection.

Additional Useful Information

• If you purchase a subscription, you can verify your identity either through the mobile app or with a bank card.
  • If you want to add your mobile phone as an identifier, simply log in to the VPK mobile app, and your mobile phone will be automatically assigned as an identifier for your account. After purchasing a ticket or pass, you’ll show the QR code in the “Purchased” tab of the app during a ticket inspection. This QR code is accepted by all carriers in the Pilsen Region Integrated Transport system.
  • If you need to add a bank card as a new identifier, log in to the Pilsenská karta e-shop, select “Add Card,” and then “Payment Card.” You’ll be redirected to the payment gateway, where you’ll enter your bank card details. A verification transaction of 1 CZK will be charged to your account, but it will be refunded to your account within a few moments. After this process, your bank card will serve as a valid identifier, and you can use it to purchase passes and present it during fare inspections.
• In the app, you can also look up routes and purchase tickets for the entire Pilsen Region, buy tickets to the zoo, or check public transit schedules in Pilsen.
• An active subscription can only be on one medium at a time. You can freely transfer it between the plastic card and the app. Please note that each transfer between identifiers takes up to 1 hour.
• If you need to apply for a fare discount or free transportation, you can request it directly in the Virtual Pilsen Card app or through the Pilsen Card e-shop. Complete information on the conditions for granting discounts is available in the Fare Schedule published by the transit operator. Your request will typically be approved the following business day.
• If you simply want to prove your eligibility for a discounted fare, show the QR code from the “Card” tab during a fare inspection.

The app is available for free on Android and iOS:

• If you already have an account on the Pilsenská karta e-shop and have an authorized plastic Pilsenská karta, download the Virtual Pilsenská karta mobile app (links and QR codes for download are provided above) and log in using the same credentials as on the Pilsenská karta e-shop.
• If you do not yet have an authorized plastic Pilsenská karta, register on the Pilsenská karta e-shop, select “Add Card,” and then “Transport Card.” Enter your plastic Pilsen Card number and then call the info line at 371 655 600, where an operator will verify your identity and authorize your Pilsen Card.
  • Then, log in to the VPK app using the same credentials you used on the Pilsenská karta e-shop.
• Please note that each transfer between accounts can take up to 1 hour.