I need to get a card

If you plan to use the card exclusively for transportation purposes, we recommend downloading the Virtual Pilsen Card app, which is free to set up. In the app, you’ll register, fill in your personal information, and if you don’t want to use a fare discount, you can purchase a pass right away and start traveling. In the app, you can also purchase single-ride tickets for travel throughout the Pilsen Region, buy selected event tickets, or look up schedules. If you need to claim a fare discount or free transportation, you can apply for it directly in the Virtual Pilsen Card app, on the Pilsen Card e-shop, or by visiting a customer service center with the appropriate documents. 

• You can apply for a card at the Pilsen Card e-shop, at customer service centers (Denisovo nábřeží 12, Klatovská třída 12), or at selected PMDP sales locations.

If you are applying for a card in person

• To use this service, you can make an appointment at www.uradbezcekani.cz (only for the Denisovo nábřeží customer service center 12).

What to bring

• ID card or passport
• original birth certificate for children under 15 years of age – the application and pickup of the Pilsen Card or its duplicate must be handled by a legal guardian, who must present the child’s original birth certificate or an ID card in which the child is listed. It is also possible to present valid ID cards for both the child and the legal guardian, from which the identification details can be reliably verified and the relationship between them established beyond any doubt (the last names and addresses must match).
• a passport-sized photo measuring 35 x 45 mm (at PMDP Customer Service Centers, i.e., Denisovo nábřeží 12 and Klatovská 12, photos can be taken on-site for a fee according to the price list)
• if applicable, a document proving eligibility for a discount or free transportation (you can find a list of required documents on the PMDP website, for example)
• if the applicant is represented by a third party, we always require a notarized power of attorney

Price List

• The Pilsen Card is valid for 5 years from the date of issue.
• The complete fare schedule, including calculators, can be found on the PMDP website.

What do I need to pick up a new Pilsen Card?

• a receipt issued by the staff when submitting an application at the counter, or the order number when submitting an application via the Pilsen Card e-shop
• an ID card or passport
• if applicable, a document proving eligibility for a discount or free transportation (you can find out which documents you need on the PMDP website, for example)
• For children under 15:
  – A legal guardian who submitted the application – an ID card
  – is sufficient A legal guardian who did not submit the application – their ID card and the child’s original birth certificate or the child’s ID card (if the last name and address match)

After receiving the card, create an account on the Pilsenská karta e-shop

If you do not yet have an authorized Pilsen Card, register on the Pilsen Card e-shop and select the option "add card" and then "transport card." Enter the number of your plastic Pilsen Card and then call the info line at 371 655 600, where an operator will verify your identity and authorize your Pilsen Card. You can then check your pass validity, manage your personal information, apply for a fare discount, set up notifications for expiring passes, and access other features.

You can request a card at the Pilsen Card e-shop (you can submit your request electronically, but only with the option to pick up the new card in person; it is not possible to have the card mailed to you), at customer service centers (Denisovo nábřeží 12, Klatovská třída 12)  or at selected PMDP sales locations.

When should I apply to replace my Pilsen Card?

If your Pilsen Card is nearing its expiration date (the expiration date is printed directly on the card), you must visit one of the above-mentioned sales locations at least one month before the expiration date to request a replacement for your Pilsen Card. 30 The one-day deadline for replacing the Pilsen Card is set to ensure the smooth transfer of any valid fare coupons or transport points from the original card to the newly issued card (once the Pilsen Card expires, it is automatically blocked and can no longer be used as a valid ticket).

If you are applying for a card in person

To use this service, you can make an appointment at www.uradbezcekani.cz (only for the Denisovo nábřeží Customer Center 12).

What to bring

• ID card or passport
• original birth certificate for children under 15 years of age – the application and pickup of the Pilsen Card or its duplicate must be handled by a legal guardian, who must present the child’s original birth certificate or an ID card in which the child is listed. It is also possible to present valid ID cards for both the child and the legal guardian, from which the identification details can be reliably verified and the relationship between them established beyond any doubt (the last names and addresses must match).
• a passport-sized photo measuring 35 x 45 mm (at PMDP Customer Service Centers, i.e., Denisovo nábřeží 12 and Klatovská 12, photos can be taken on-site)
• your current Pilsen Card (for transferring transport points to the electronic wallet)
• if applicable, proof of eligibility for a discount or free transportation (you can find a list of required documents on the PMDP website, for example)
• if the applicant is represented by a third party, we always require a notarized power of attorney

Price List

The Pilsen Card is valid for 5 years from the date of issue.

The complete fare schedule, including calculators, can be found on the PMDP website.

What do I need to pick up a new Pilsen Card?

• a receipt issued by the staff when submitting an application at the counter, or the order number when submitting an application via the Pilsen Card e-shop
• Your current Pilsen Card
• an ID card or passport
• if applicable, a document proving eligibility for a discount or free transportation (you can find out which documents you need on the PMDP website, for example)
• For children under 15:
  – Legal guardian who submitted the application – an ID card
  – is sufficient Legal guardian who did not submit the application – their ID card and the child’s original birth certificate or the child’s ID card (if the last name and address match)

After receiving the card, create an account on the Pilsenská karta e-shop

If you do not yet have an authorized Pilsen Card, register on the Pilsen Card e-shop and select the option "add card" and then "transport card." Enter the number of your plastic Pilsen Card and then call the info line at 371 655 600, where an operator will verify your identity and authorize your Pilsen Card. You can then check the validity of your pass, manage your personal information, apply for a fare discount, set up notifications for an expiring pass, and access other features.

You can request a card at the Pilsen Card e-shop, at customer service centers (Denisovo nábřeží 12, Klatovská třída 12), or at select PMDP sales locations.

If you are applying for a card in person

To use this service, you can make an appointment at www.uradbezcekani.cz (only for the Denisovo nábřeží customer service center 12).

You can block your Pilsen Card

• in the Pilsen Card e-shop if you have linked the card to your account (we recommend this option, as unblocking can also be done via the PK e-shop. Otherwise, you must visit a customer service center and pay a fee according to the current price list).
• via the info line 371 655 600 (Mon–Fri 7:00 – 18:00). You must know the answer to the security question if you previously provided it in your application.
• In person at the PMDP Customer Center (Klatovská 12, Denisovo nábřeží 12), where you can block the card by presenting your ID card (for children under 15 years of age, a birth certificate is required—see below).

What to bring

• ID card or passport
• original birth certificate for children under 15 years of age—the application for and pickup of the Pilsen Card or its duplicate must be handled by a legal guardian, who must present the child’s original birth certificate or an ID card in which the child is registered. It is also possible to present valid ID cards for both the child and the legal guardian, from which the identification details can be reliably verified and the relationship between them established beyond any doubt (the last names and addresses must match).
• a passport-sized photo measuring 35 x 45 mm (at PMDP Customer Service Centers, i.e., Denisovo nábřeží 12 and Klatovská 12, photos can be taken on-site for a fee according to the price list)
• if applicable, a document proving eligibility for a discount or free transportation (you can find a list of required documents on the PMDP website, for example)
• if the applicant is represented by a third party, we always require a notarized power of attorney

Price List

The Pilsen Card is valid for 5 years from the date of issue.

The complete fare schedule, including calculators, can be found on the PMDP website.

What do I need to pick up a new Pilsen Card?

• a receipt issued by the staff when submitting an application at the counter, or the order number when submitting an application via the Pilsen Card e-shop
• an ID card or passport
• if applicable, a document proving eligibility for a discount or free transportation (you can find out which documents you need on the PMDP website, for example)
• For children under 15:
  – Legal guardian who submitted the application – an ID card
  – is sufficient Legal guardian who did not submit the application – their ID card and the child’s original birth certificate or the child’s ID card (if the last name and address match)

I am requesting a replacement Pilsen Card; how are the coupons/transport points transferred from the electronic wallet to the new card?

When you submit a request for a replacement card, a temporary travel pass will be issued at customer service centers (unfortunately, it is not possible to issue a temporary pass when submitting a request via the Pilsen Card e-shop). The replacement card, which will arrive by mail, will already have the time-based subscription activated, just like on the original Pilsenská karta.

If the original functional card is surrendered when submitting the request, the transport points in the electronic wallet will be activated on the replacement card that arrives by mail, just as they were on the original Pilsenská karta. If the original functional card is not submitted when filing the request (due to loss or theft), the customer will receive a confirmation of the request to check the balance on the electronic wallet of the original card, along with the earliest possible date for transferring the balance to the new card, which will take place at the PMDP customer service center

After receiving the card, create an account on the Pilsenská karta e-shop

If you do not yet have an authorized Pilsenská karta, register on the Pilsenská karta e-shop and select the option "add card" and then "transport card." Enter the number of your plastic Pilsenská karta and then call the info line at 371 655 600, where an operator will verify your identity and authorize your Pilsenská karta. You can then check the validity of your pass, manage your personal information, apply for a fare discount, set up notifications for expiring passes, and access other features.

The issuance and use of the Pilsen Card (and other versions) are governed by the General Terms and Conditions.