I’ve lost my card

If you lose your JIS Pilsen Card:

  • report the loss at the CIV HelpDesk (operator@service.zcu.cz or tel: +420 377 638 888). Your card will be immediately blocked at both the UWB and PMDP
  • if you have a duplicate made, the valid pass will be transferred from the original card to the duplicate
  • to transfer e-money, visit the Customer Centre at Denisovo nábřeží 12