I’ve lost my card

  • If you lose your Pilsen Card, first block it by calling our hotline on 371 655 600 (7:00 a.m. – 6:00 p.m.). You will need to know the answer to the security question you entered when you applied for the card.
  • In person at the PMDP Customer Service Centre (Klatovská 12 or Denisovo nábřeží 12) you will be able to block the card here even if you did not enter a security question and answer when you applied for the card. Then will make a duplicate of the card at your request.

    Pricelist

    Card issuance Price
    - in 2 working days 200 CZK
    - immediately 300 CZK